Privacy Policy

1. Who We Are

Qahwa TV is operated by TOFFEE ENTERTAINMENT GROUP - FZCO and its affiliates (“TOFFEE ENTERTAINMENT GROUP - FZCO”, “us”, “our” or “we”). Our address is 42B Street, Abu Hail, Deira, Dubai, United Arab Emirates, Postal Code 342001., including https://tv.qahwatv.com/, and any related mobile applications, games, or digital services we make available (collectively, the “Services”).

If you have any questions about this Privacy Policy or how we handle personal information, you may contact us at qahwatv_register@qahwatv.com.

2. Scope of This Privacy Policy

This Privacy Policy applies only to information collected or received by us through your use of the Services. It does not apply to third-party websites, applications, services, or products that may be linked from our Services, and we are not responsible for the privacy practices of those third parties. We encourage users to review the privacy policies of any third-party services they access.

3. Information We Collect

Information You Provide Directly

We collect information you provide directly when you register for an account, sign in with email, sign in with Google, update your profile, contact customer support, communicate with us, request account assistance, or otherwise use account-related features of the Services.

• Email address
• Account username or internal user ID
• Profile information you choose to provide
• Messages, requests, or support communications you send to us
• Basic account information received from Google Sign-In, such as your name, email address, Google account identifier, and profile image, subject to your Google account permissions

Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information that is reasonably necessary to operate, secure, and improve the app, including:

• IP address
• Device unique identifier or device ID
• Device model and hardware type
• Operating system and version
• Language settings
• Screen size and device configuration

Firebase Authentication

We use Firebase Authentication provided by Google to support account sign-in features, including Google Sign-In. In connection with authentication, Firebase Authentication may process information such as your email address, Google account identifier, internal authentication identifiers, and certain device or technical information necessary to complete and secure the login process.

Location Information

Our app does not request or collect precise location permission from your device. We may still receive approximate location information derived from IP address as part of normal internet communications or through infrastructure and security logs.

Information From Third Parties

If you choose to sign in through Google Sign-In, we may receive limited account information from Google, such as your display name, email address, Google account identifier, and profile image, in accordance with the permissions you grant and Google’s policies.

4. How We Use Information

We use the information we collect for the following purposes:

• Provide, operate, maintain, and improve the Services
• Create and manage user accounts
• Support email-based login, registration, and account recovery
• Support Google Sign-In authentication through Firebase Authentication
• Authenticate users and keep accounts secure
• Link your account to your device or app instance where necessary for security or service delivery
• Enable app features and remember user preferences
• Respond to support requests, comments, account deletion requests, and questions
• Send administrative, service-related, and security communications
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access
• Comply with legal obligations and enforce our terms

We do not use your data for third-party advertising and we do not use location permissions for app functionality.

5. Data Sharing and Disclosure

We do not sell personal information and we do not share personal information with third parties for their own advertising purposes. We may share information only in the following situations:

• Firebase Authentication and related cloud service providers: with service providers that help us provide authentication, login security, and basic account infrastructure.
• Affiliates: with affiliated companies under common ownership or control where needed to operate the Services.
• Legal compliance: when required by law, legal process, governmental request, or to protect rights, safety, security, or property.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
• With your consent: where you direct us to share information or where consent is otherwise required.

We do not use advertising SDKs, we do not use attribution SDKs, we do not use third-party analytics SDKs, and we do not share your personal information for cross-app advertising.

6. Tracking Technologies, SDKs, and Similar Tools

We may use cookies, APIs, log files, and limited software development kit (SDK) functionality to support account login, authentication, and security.

Our app uses Firebase Authentication provided by Google for sign-in and account authentication, including Google Sign-In. We do not use Firebase Analytics, Firebase Crashlytics, advertising SDKs, or attribution SDKs based on the current app configuration.

We do not request precise location permission from the device.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests. Retention periods may vary depending on the type of data and the purpose for which it is used.

• Active account information is retained while your account remains open and in use.
• Backup data may be retained for up to 30 days before automatic deletion or overwrite.
• Security and abuse-prevention logs may be retained for up to 90 days unless a longer period is required for an active investigation or legal obligation.
• Information that must be kept for legal compliance may be retained for the period required by applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13, or under the minimum age required by the laws of the applicable jurisdiction, unless permitted by law and supported by appropriate consent or other lawful basis. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and take appropriate action.

10. International Data Transfers

Your information may be processed in countries other than your own, including countries where we or our service providers operate. Where required, we take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection laws.

11. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, objection, withdrawal of consent, or data portability.

You may also be able to control certain permissions directly through your device settings. Because our app does not request location permission for core functionality and does not use advertising permissions, those controls may be limited to basic device and account settings.

Account Deletion and Access Requests

If you have created an account in the Qahwa TV app published by TOFFEE ENTERTAINMENT GROUP - FZCO, you may request account deletion by using the in-app account deletion feature or by following the instructions on our dedicated account deletion page at delete-account.html. You may also contact us at qahwatv_register@qahwatv.com to request access to, correction of, or deletion of your personal information.

To request deletion by email, send your request from the email address associated with your Qahwa TV account, use the subject line Account Deletion Request, and include your registered email address together with any information that helps us identify your account. We may need to verify your identity before completing the request.

When a verified deletion request is completed, we will delete or de-identify account profile information, email-based login records related to your account, and associated authentication identifiers used to provide access to the service, unless retention is required by law, security needs, fraud prevention, or legitimate recordkeeping obligations.

12. Google Play and App Store Privacy Disclosure

For apps distributed through Google Play or other app stores, our app may collect and process account information, email address, Google sign-in information, and device identifiers as needed to support registration, login, authentication, account security, and account management.

Our app uses Firebase Authentication for Google Sign-In and authentication support. Our app does not use advertising SDKs, does not use attribution SDKs, does not request location permission, and does not use Firebase Analytics or Crashlytics based on the current configuration. If app functionality changes in the future, this Privacy Policy will be updated accordingly.

Users who want to delete their Qahwa TV account can follow the account deletion steps provided on our account deletion page, which describes the required request steps, the types of data that will be deleted, the types of data that may be retained, and the applicable retention periods.

Users who want to request deletion of certain personal data, or all eligible personal data without deleting the account, can use our data deletion request page, which explains how to submit the request, what data may be deleted, what data may be retained, and the applicable retention periods.

13. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California law, including rights to know, request deletion, and non-discrimination. We do not sell personal information in the traditional sense, but some third-party analytics or advertising activities may still require disclosure under local law.

California residents may contact us at qahwatv_register@qahwatv.com to exercise applicable rights.

14. EEA, UK, and Switzerland Notice

If you are located in the European Economic Area, the United Kingdom, or Switzerland, TOFFEE ENTERTAINMENT GROUP - FZCO acts as the data controller for personal data covered by this Privacy Policy.

We process personal data on one or more of the following legal bases: performance of a contract, legitimate interests, consent, and legal obligations. You may also have the right to complain to your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or service offerings. When we make material changes, we may provide notice through the Services or by other appropriate means. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised.

16. Contact Information

If you have any questions or requests about this Privacy Policy or our privacy practices, please contact us at:

TOFFEE ENTERTAINMENT GROUP - FZCO
42B Street, Abu Hail, Deira
Dubai, United Arab Emirates
Postal Code: 342001

Email: qahwatv_register@qahwatv.com
Phone: +971 56 142 0000

Website: https://tv.qahwatv.com