How to Request Data Deletion
- Send an email from the email address associated with your Qahwa TV account.
- Use the subject line Data Deletion Request.
- State whether you want to delete specific data only or all eligible personal data while keeping your account active.
- Include your registered email address and enough detail for us to identify the data you want deleted.
Data That Can Be Deleted on Request
Depending on your request and applicable legal or operational requirements, we may delete or de-identify eligible personal data associated with your Qahwa TV account without deleting the account itself.
- Profile information you previously provided
- Support messages or account-related requests you sent to us, where deletion is operationally feasible
- Other eligible personal data that is not required to keep your account functioning or to meet legal, security, or fraud-prevention obligations
Data That May Be Retained
Some data may need to be retained even after a data deletion request if it is necessary to continue providing your account, comply with law, prevent fraud, resolve disputes, or maintain security and system integrity.
- Core account identifiers and authentication records needed to keep your account active
- Security and abuse-prevention logs, retained for up to 90 days unless a longer period is required for an active investigation
- Backup data retained for up to 30 days before automatic deletion or overwrite
- Records required to comply with applicable law, retained for the period required by law
Processing Time
We aim to review and respond to data deletion requests within a reasonable time after verifying the request. The exact time may vary depending on the scope of the request, the systems involved, and any legal or security requirements.
For more information about how we collect, use, retain, and protect personal information, please review our Privacy Policy.